Privacy Policy

At our store, we are committed to protecting your privacy and ensuring a satisfied shopping experience. This policy describes how your personal information is handled and outlines our terms regarding returns and exchanges.

1. PERSONAL INFORMATION WE COLLECT

When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, and time zone. Additionally, as you make a purchase or attempt to make a purchase, we collect:

• Contact Information: Name, billing address, shipping address, and email address.
• Payment Information: Details necessary to process your purchase. All credit card processing is handled securely by our third-party providers.

2. REFUND & EXCHANGE POLICY

We strive for excellence, but we understand that sometimes a return is necessary. Please review our conditions below:

• Conditions: If the product arrives damaged, defective, or with any quality-related issues, we accept full responsibility.
• Timeline: Please notify us within 15 days of receiving your order.
• Fees: In the event of a quality issue, we will provide a full refund or a replacement at no additional cost to the buyer. We will bear all shipping costs for the return and/or exchange.

Standard Returns (Buyer’s Remorse/Preference)

• Conditions: If the product arrives damaged, defective, or with any quality-related issues, we accept full responsibility.
• Timeline: The buyer must ship the goods back to our return center within 15 days of delivery.
• Return Address: Epworth House, 25 City Road, London, England, EC1Y 1AA
• Fees: For non-quality related returns, the buyer is responsible for paying all return shipping costs.

Return Process

To initiate a return or exchange, please contact us at [email protected] with your order number and the reason for the return. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use the order information that we collect generally to fulfill any orders placed through the site, including:

• PProcessing payment information and arranging for shipping.
• Providing invoices and order confirmations.
• Communicating regarding order status and tracking.
• Screening orders for potential risk or fraud.

4. SHARING YOUR PERSONAL INFORMATION

We share your information with third parties to facilitate our services:

• Payment Processors: We use Stripe and PayPal. They are obligated not to disclose or use your information for any other purpose.
• Logistics Partners: We share your name and address with international shipping carriers to deliver your products.
• Compliance: We may share information to comply with applicable laws and regulations.

5. DATA SECURITY & RETENTION

• Security: We implement a variety of security measures. Financial transactions are processed through a gateway provider and are not stored on our servers.
• Retention: We maintain your order information for our records unless and until you ask us to delete this information.

6. YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. Please contact us to exercise this right.

7. CONTACT US

For more information about our privacy practices or to initiate a return, please contact us by e-mail at [email protected] or by mail at:

Company: DIYACRYLIC TRADE LIMITED

Location: Epworth House, 25 City Road, London, England, EC1Y 1AA

Email: [email protected]